Return Policy

We strive continuously to offer products of the highest possible quality, hoping that you will fall in love with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it for a refund within 20 days of receipt. Unfortunately, we cannot offer refunds or exchanges after 20 days from the date of purchase.

You can start the return process using the return request form at the bottom of this page.

How to Initiate a Return:

To return or exchange a product, scroll down to the return request form at the bottom of this page and follow the steps. Enter your name, order number, and email, then choose the item and reason. A member of our team reviews every request by hand and will reply, usually within 1 to 2 business days.

Return Conditions:

• The product must be in unworn and original condition.
• The product must have all original tags attached.
• The product must be unwashed.
• The product should not have any smells, perfumes, or cosmetics on it.
• The product should be in a resalable condition.

Custom Boot Orders (Final Sale)

For custom boot orders involving leather changes, sole alterations, special sizes (45-49), or any other non-standard modifications, these items are Final Sale. They cannot be returned or exchanged unless there is a confirmed manufacturing defect.

Definition of Quality Defects

A quality defect refers to a manufacturing or material flaw that is identified upon receipt of the product, before any use or wear.

• Please inspect your items immediately upon arrival.

• Claims regarding quality defects will not be accepted for items that have been worn, show signs of use, or are reported significantly after delivery.

Exchange & Return Fees:

United States. We arrange the return for you. A single flat fee covers return shipping and customs:

• Boots, jackets, denim: $49
• Belts: $29

A refund is the purchase price minus that fee. Nothing else is deducted. For an exchange to a higher-priced item, you pay the fee plus the price difference. For a lower-priced item, the difference is refunded after the fee.

Outside the United States. You send the item back to us yourself, at your own shipping cost. Apart from that cost, there is no return or exchange fee. A refund is the full purchase price, and for an exchange you pay only the price difference, if any.

If the item is confirmed to be defective or faulty, Brake House covers the return shipping and you pay nothing. Orders canceled before shipping are refunded in full with no restocking fee.

Refunds:

• Tracking Required: A tracking number is mandatory for all returns. Without a valid tracking number, the refund process will be discontinued.

• Processing Time: Refunds will be processed within approximately 5-7 business days after we receive and inspect the return based on our 'Return Conditions'.

• Non-Refundable Costs: Import duties, taxes, customs fees, and round-trip shipping costs are non-refundable.

Thank you for your understanding and continued support. We deeply appreciate and love each and every one of you.