Once your order is successfully placed, you’ll receive an order confirmation email within a few minutes.

This email will include:

• order number
  
• summary of the items you purchased
• shipping address and payment details
  

If you don't see the email in your inbox, please check your spam or promotions folder.

Still nothing? Feel free to contact us at support@brakehouseshop.com, and we’ll be happy to help!

We’ll do our best to accommodate your request — but please act quickly!

If your order has not yet been processed or shipped, we can update the shipping address for you.

To request a change, email us as soon as possible at support@brakehouseshop.com with:

• order number
• corrected shipping address

Please note: Once your order has been shipped, we can no longer make changes to the shipping address.

Yes, we do!

We currently ship to over 28 countries worldwide, including destinations across Asia, Europe, Oceania, and North America.

If you experience any issues during checkout or payment, feel free to reach out to us at support@brakehouseshop.com — we’re here to help!

Total delivery time = processing time + shipping time

Processing Time

• Non-Boot Items:
  For items other than boots, the average processing time is 3–7 business days before shipment.
  
• Standard Boot Orders:
  Most of our boots are produced on a made-to-order basis, even for standard specifications.
  Production for standard boot orders typically takes 2–4 weeks, depending on material availability and the workshop queue.
  
• Custom Boot Orders:
  Products requiring customization — such as specific leather options, outsole selections, special construction details, or extended / non-standard sizes — are made to order.
  The production timeline for these items can take 3–5 weeks, depending on material availability and the workshop queue.

Please note that once production is complete, shipping will proceed immediately.

Shipping Time

• US (United States) Shipping Time: 10-16 business days
• Other Countries Shipping Time: 10-20 business days

Yes — we want you to be fully satisfied with your purchase.

If for any reason you're not happy with your order, you may request a refund within 30 days of delivery.

To initiate a refund, please contact us at support@brakehouseshop.com with:

• order number
• showing the issue (if the product is defective or damaged)

Please note:

• Returned items must be unwashed, unused, and in resalable condition with all original tags attached
• Return shipping fees are the responsibility of the customer, unless the product was defective or a mistake was made on our part
• Import duties, taxes, and original shipping fees are non-refundable
• A tracking number is required for all returns

Once your return is received and inspected, refunds are typically processed within 5–7 business days.

For more details, please refer to our Return Policy.