Shipping Policy

Do you ship internationally?

We currently offer shipping services to over 28 countries worldwide. If you experience any issues related to payment, please contact us at "support@brakehouseshop.com."

• Asia
  • Hong Kong SAR
  • Israel
  • Japan
  • Republic of Korea
  • Malaysia
  • Singapore
  • United Arab Emirates
• Europe
  • Austria
  • Belgium
  • Czechia
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
• Oceania
  • Australia
  • New Zealand
• North America
  • Canada
  • United States

How long does it take for my order to arrive?

Total delivery time = processing time + shipping time

Processing Time

• Non-Boot Items:
  For items other than boots, the average processing time is 3–7 business days before shipment.

• Standard Boot Orders:
  Most of our boots are produced on a made-to-order basis, even for standard specifications.
  Production for standard boot orders typically takes 2–4 weeks, depending on material availability and the workshop queue.

• Custom Boot Orders:
  Products requiring customization — such as specific leather options, outsole selections, special construction details, or extended / non-standard sizes — are made to order.
  The production timeline for these items can take 3–5 weeks, depending on material availability and the workshop queue.

Please note that once production is complete, shipping will proceed immediately.

Shipping Time

• US (United States) Shipping Time: 10-16 business days
• Other Countries Shipping Time: 10-20 business days

How much does shipping cost?

• Free shipping for orders over $79 USD
• Otherwise, a fee of US$7.99 applies

Note: The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.

Where can I find my tracking number?

Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this website: https://web.18tracking.com/

My order status says "delivered" but I haven't received it.

Please reach out to us at "support@brakehouseshop.com."

Do I have to pay VAT? (Only applicable for EU customers)

Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.

Do I have to pay customs duties and taxes?

No. The customs duties and taxes are included in the price, so the customers do not need to pay individually.